Staff Satisfaction at a Private Hospital in Mogadishu, Somalia: A Cross-Sectional Survey
Sr No:
Page No:
47-55
Language:
English
Authors:
Ibrahim Omar Hussein*, Mohamed Hassan Osman, Abdibasid Hassan Aden & Naima Ibrahim Ahmed
Received:
2026-04-09
Accepted:
2026-05-15
Published Date:
2026-05-26
Abstract:
Background: Staff satisfaction is a key determinant of workforce performance, service quality,
and staff retention in healthcare settings. In fragile and post-conflict contexts such as Somalia,
empirical evidence on staff satisfaction—particularly from private healthcare facilities—remains
limited.To assess levels of staff satisfaction across multiple workplace domains and identify
relative strengths and areas for improvement among employees at Royal Hospital in Mogadishu,
Somalia.
Methods: An analytical cross-sectional survey was conducted among staff at Royal Hospital.
All eligible employees were invited to participate (N = 220), and 110 staff completed a
structured self-administered questionnaire (response rate = 50.0%). Staff satisfaction was
measured using a 24-item instrument covering eight domains and rated on a 5-point Likert scale.
Domain scores were calculated as mean item scores. Descriptive statistics summarized
participant characteristics and satisfaction outcomes, and internal consistency was assessed using
Cronbach’s alpha.
Results: Overall staff satisfaction was high, with mean scores clustering toward the upper end of
the scale. The highest satisfaction was observed for job role and workload, work environment
and teamwork, and overall satisfaction (all mean scores > 4.3). Moderate satisfaction was
reported for leadership and communication, recognition, fairness, and learning and career
development. Compensation and staff welfare recorded the lowest mean score (3.57), indicating
a relative area of concern. The full satisfaction scale demonstrated excellent internal consistency
(Cronbach’s α = 0.939).
Conclusion: Staff at Royal Hospital reported generally high levels of satisfaction, reflecting
strong organizational foundations in role clarity, teamwork, and the work environment.
However, comparatively lower satisfaction with compensation and welfare highlights priority
areas for targeted human resource interventions. Routine staff satisfaction assessments may
support evidence-based management strategies to sustain a motivated healthcare workforce in
resource-constrained settings.
Keywords:
Staff satisfaction; healthcare workforce; hospital management; job satisfaction; Somalia.